You can receive packages of just about any size. What you have to keep in mind is that we use air freight only. Items such as furniture and large appliances can be sent through our Freightbox Ocean Service.

Large items that we often ship for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture, toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.

There are two points to consider regarding consolidation:

In order to maintain our quick delivery times, our Miami warehouse schedules each package to be shipped once it's received and processed. The additional logistics required to manage the interception, retention, and consolidation of packages aren’t feasible for us at this time because of our cargo volume.

You may be concerned that your "extra" packages may cause you to be subjected to expensive volumetric charges. We do not use volumetric calculations to find ways to increase our fees. Yes, you will receive individual invoices for each separate package.

If you would like to ship an item via sea freight, please note that the request should be emailed 48 hrs before delivery of the package followed by a call to our office ensuring we received the request. The tracking number along with a copy of the invoice should be included in the email so we can fulfill your request.

Packages must be collected in the order in which we received them (i.e. oldest packages first).

You can request that we hold your item for a short duration if you are unavailable e.g. due to overseas travel. However, we ask that all reasonable efforts be made to remit payment and facilitate the collection of your items within 30 days. It helps us to keep our service running efficiently as our warehouse space remains manageable.

We also ask for your understanding that we have already covered numerous costs to receive, ship, and pay Customs taxes to have your item available. While we do not currently charge rental fees for uncollected items, we will pursue an appropriate avenue to recover payment for items remaining for an undue time frame.

Once a package is in transit to the warehouse, KLANORIAN cannot guarantee that the package can be stopped from being delivered, but we can try to assist. The customer would be required to provide a copy of the invoice and tracking number for the package BEFORE delivery at the warehouse.

There are countless items that can be purchased easily online but are dangerous to be shipped via air cargo. The UK Federal Aviation Authority has strict rules on the handling of such cargo. As a rule of thumb these types of items are considered hazardous: pressurized tins, flammable or easily combustible items, chemicals that emit harsh odors or cannot be safely handled without safety gear, and items with alcohol listed as the first ingredient.

There are many other items that may seem harmless but are still unsafe for shipment via air. We advise you to contact us prior to shipping any item if you are unsure of its classification.

Packages that are received at our Glasgow facility are sent to the destination on the next available route. Your packages will be available for collection at our office within one to two business days after the cargo is cleared at our local Bond facility.

Yes. In order for us to better serve you and to speed up your package clearance, we require you to submit all invoices. Invoices can be emailed to Info@klanorian.com

Yes. There are two easy solutions available to you:

1. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge ((8%) of the merchandise cost, whichever is greater). Cash payment must be made in advance.

2. Or, you may alternatively set up a PayPal account that provides additional security during your purchases.

Customs may detain packages for various reasons e.g. to confirm the value, import permit required, etc. You may contact our office to confirm the requirements in these instances. Please note that all shipping fees are still payable to the KLANORIANS account even in the event of an item being seized by Customs.

Our Glasgow office is open Monday to Friday, from 9 AM to 5 PM, and Saturday from 9 AM to 12 NOON. Later times for package pickups can be facilitated at no extra charge. Please call in advance.

Click for directions to our Glasgow office

Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes.

Address Drop Off / Walk-in deliveries

Can I drop off items at the street address to be sent to me?

Yes, you can drop off items at the street address in GLASGOW, to be shipped to you. The shipper will be given a warehouse receipt upon tendering the cargo to us on your behalf. Our operating hours in Glasgow are 9 AM - 5 PM, Monday - Friday. Click for directions.

Items considered to be Dangerous Goods by the FAA will be put on hold in Glasgow and will not be sent until we receive further instructions from you and all appropriate paperwork has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items.

We re-weigh packages both at Glasgow and Destination for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

Due to their extremely high volume of parcels, the United Kingdom Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. KLANORIANS is not liable for any delays for packages shipped via USPS.

I didn't ship with USPS, but my package is still delayed.

Two possible causes of such a delay are:

Your complete Freightbox shipping address was not entered during online checkout.

The shipper did not label your package with your complete delivery address.

Freightbox is not responsible for any package delayed for the above reasons. However, by Pre Alerting all your packages upon initial purchase, you can help us minimize these types of delays.

A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

We at Freightbox remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.